You will need an Opal card or Opal single trip ticket to travel on public transport from 1 August.

From 1 August 2016, paper tickets will no longer be sold or accepted and customers will need an Opal card or Opal single trip ticket to travel on public transport in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.

Apply for an Opal card now

Pensioner Excursion Ticket refunds

If you have any unused Pensioner Excursion Tickets you can use them up before 1 August 2016, or apply for a refund before 30 October 2016. To apply for a refund you have two options:

TravelTen refunds

If you have any TravelTens with unused trips you can use them up before 1 August 2016, or apply for a refund by downloading, completing and returning the appropriate form below, along with your ticket/s before 30 October 2016. You can only apply for a refund if the TravelTen includes some unused trips.

MyBus TravelTen refund form

Other ticket refunds

If you would like a refund for any other type of ticket, find out more at Transportnsw.info  

Which tickets will no longer be sold?

CategoryTicketAdultConcession*Child/YouthFamily
MyBus
MyBus 1–3
Single  

Frequently asked questions

What will happen if I try to use a paper ticket, such as TravelTen or Pensioner Excursion Ticket, after 1 August 2016?

You will not be able to. The machines and gates that validate paper tickets will not be active, also these tickets will no longer be valid. To travel you will need an Opal card or an Opal single trip ticket.

I usually purchase concession single or return tickets, why are these no longer sold? 

The misuse of concession paper tickets is a major source of fare evasion, costing taxpayers $22 million a year. To address the rorting activity where fare evaders buy concession tickets they are not entitled to, Opal top up and single trip ticket machines plus the new onboard Opal single bus ticket will only offer Adult and Child/Youth fares. 

How do I access concession or pensioner fares?

For concession fares you need to apply for a Concession or Gold Senior/Pensioner Opal card.

Why are paper tickets being removed from sale?

The Opal ticketing system has now been rolled out in Sydney and surrounding regions and more than 95% of all journeys are now made with Opal. It is time to complete the transformation of our ticketing system by removing from sale the last remaining paper tickets.

What if I want to travel on public transport in NSW outside the Opal network?

There's no change to ticketing outside of the Opal network. You buy an appropriate paper ticket from regional operators when travelling.

I'm a senior from interstate, how should I travel on public transport now that these concession single and return paper tickets are no longer sold?

If you have a Seniors Card issued by your State or Territory Government you can apply for your Gold Senior/Pensioner Opal card here.

I'm a pensioner from interstate, how should I travel on public transport now that these paper tickets are being retired?

If you have a Department of Human Services or Department of Veterans' Affairs Pensioner Concession Card you can apply for your Gold Senior/Pensioner Opal card here

I used to travel with the Family Fare Deal, what should I do now to travel with my family?

Opal provides the best value for all customers when travelling as a family. Each customer aged 4 or older needs to travel with either an Opal card or an Opal single trip ticket. Travelling with an Opal card will ensure each customer can access their Opal benefits for the week or relevant discounts. 

Find out more

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